PC Repairs Archives - Safemode Computer Service https://safemode.com.au/portfolio_category/pc-repairs/ Computer Laptop Notebook Repair, Apple Mac Repair Centre Fri, 04 Aug 2023 20:05:21 +0000 en-AU hourly 1 From a Faulty Screen to a Faulty Motherboard: How We Rescued an HP Pavilion Laptop that Stopped Working Out of Nowhere! https://safemode.com.au/portfolio-items/hp-pavilion-laptop-repair/ https://safemode.com.au/portfolio-items/hp-pavilion-laptop-repair/#disqus_thread Fri, 04 Aug 2023 20:05:21 +0000 https://safemode.com.au/?post_type=avada_portfolio&p=27807 From a Faulty Screen to a Faulty Motherboard . . . .
Can we fix this HP Pavilion x360 14-inch Laptop?

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The Challenge

The HP Pavilion x360 14″ laptop suddenly stopped working, and pressing the power button had no response.

The screen remained blank and was not showing any image.

The customer urgently needed the computer within a week, and the cause of the issue was uncertain, ranging from a faulty screen to a faulty motherboard or something else.

Talk about stress! 😫

Below you can see the photo of the said HP Pavilion laptop:

Picture of an HP Pavilion x360 14" Laptop with an Unexpected Problem.jpg

The Process

We quickly diagnosed the problem, taking just 5 minutes to identify the issue.

Luckily, we had the necessary part in stock, enabling us to provide a solution on the spot.

We managed to fix the laptop within 4 hours on a Saturday on the same day.

The Result

The laptop was up and running again in no time, with a speedy 4-hour turnaround time.

Now, they have a fully functional HP laptop ready for use within their tight timeframe!

  • We offered a 1-year warranty on the repair to ensure the customer’s peace of mind.

  • Completed the repair within 4 hours!

  • Stock is on-hand, making the repair, easy-peasy!

HP Pavilion x360 14″ Laptop Repair

100%

Successful Rate

Given the part is available, we have had a solid 100% success rate in fixing similar problems to this.

4-Hour

Turnaround Time

We fixed the problem within 4 hours on the same day!

1-Year

Warranty

To make sure our customers feel secure, as always!

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How We Fixed a Custom-Built Computer troubled by random Beep Sounds and Unexpected Error, without charging more! https://safemode.com.au/portfolio-items/fixing-a-custom-built-computer/ https://safemode.com.au/portfolio-items/fixing-a-custom-built-computer/#disqus_thread Fri, 04 Aug 2023 20:02:56 +0000 https://safemode.com.au/?post_type=avada_portfolio&p=27777 Faulty CPU, video card, RAM, or Motherboard, plus an unexpected error?!
How did we fix this Computer!

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The Challenge

This custom-built PC was doing great for over a year, but suddenly, it started making random beep sounds when turning on.

It could be due to a bunch of stuff – a faulty CPU, video card, some RAM, or even a motherboard.

Now, the customer brought it to us on a Sunday, all eager to get it fixed ASAP.

No worries, we’re on it!

Attached is a photo of the said custom-built computer:

Custom-Built PC Full View of Error A

The Process

No worries! We checked the computer in just 10 minutes and offered the customer different choices with a No fix no fee promise.

While fixing it, we realized there was an extra part that needed replacing, but we took care of it without charging more.

We wanted to stick to the approved quote! 😊

The Result

We got the computer fixed and good to go for pickup in just 2 hours!

And to tackle any future hiccups, we hooked the customer up with a solid 1-year warranty.

So, if the issue comes back, they know they can count on us!

  • 1-year Warranty: to make sure our customers feel secure.

  • “No fix, no fee” guarantee is in place!

  • We discovered an extra part that needed replacement and covered the cost to avoid changing the approved quote.

Custom Built PC Resolved Error Full View A
Custom Built PC Resolved Error Full View B

Custom-Built Personal Computer 2-Hour Repair

No Fix, No Fee

Guarantee

If we can’t find a solution to fix your problems, you won’t have to pay a dime! That’s our commitment to making things right for you!

2-hour

Turnaround Time

We fixed the problem within 2 hours on the same day!

1-Year

Warranty

Your peace of mind matters to us!

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How we fixed an “invisible” problem https://safemode.com.au/portfolio-items/the-invisible-horror/ https://safemode.com.au/portfolio-items/the-invisible-horror/#disqus_thread Tue, 11 Jul 2023 08:37:18 +0000 https://safemode.com.au/?post_type=avada_portfolio&p=27463 Invisible Problem
Made Visible!

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The Challenge

We have this customer who was dealing with a seriously frustrating issue. This Custom Antec desktop PC has been acting up. It randomly shuts off, runs slowly, and, to top it all off, it is making some weird noises.

The poor customer had actually tried getting help from another technician, but they could not figure out what was wrong. That is where we come in! We love a good challenge, and let me tell you, this Antec computer is definitely putting our diagnostic skills to the test. But hey, we are up for it!

The Process

When we initially tested the computer in our store, the issue did not seem to pop up. So, we decided to dig deeper and have a thorough Q&A session with the customer to get a better grasp of what was going on.

Given the information provided by the customer and our own expertise, we had to make an educated guess about the underlying problem. It was not an easy task, but we relied on our experience to come up with a potential diagnosis.

We presented the customer with two possible options, along with estimated costs and the time it would take to fix the issue. We wanted to make sure they were on board and gave their approval before proceeding any further.

The Result

A thorough investigation was conducted to identify and resolve issues on a custom-made Antec desktop PC with random shutdowns, performance deterioration, and weird noises.

  • The computer is now running smoothly, and is free from the previous issues.

  • It took us two attempts and a number of stress tests to address and resolve the problem. Voila! After the second attempt, we successfully managed to fix the issues.

  • We also had new parts installed, and everything was good to go within just 48 hours.

Personalized Solutions

We customized the solution specifically for this particular customer’s needs.

One-year Guarantee

One year warranty was offered for peace of mind!

“Absolutely First Class Service. Quick extremely efficient courteous, I can’t recommend them any higher. All computer Repairs.”

Martin B

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