Common Computer Issues: Laptop Won’t Wake From Sleep

Encountering a laptop that won’t wake from sleep mode can be a frustrating and disruptive experience, especially when you rely on your computer for both personal and professional tasks. This common computer issue can stem from a variety of factors, ranging from simple power malfunctions to more complex hardware failures. Understanding why these problems occur and how to solve them is crucial for minimizing downtime and maintaining your device’s longevity.

This article aims to provide a comprehensive guide to diagnosing and fixing a laptop that won’t wake up from sleep. We’ll explore various troubleshooting steps, tailor solutions for different laptop brands, and share preventive measures to avoid future issues. By the end of this guide, you’ll have a solid understanding of the necessary actions to take when faced with this annoying issue.

What is sleep mode?

Sleep mode is a power-saving state available on all laptops and desktop computers designed to help conserve energy while keeping your programs and files open. When activated, sleep mode places your computer into a low-power state, where processes are paused and the state of the system is preserved in RAM. The advantage is that it allows you to quickly resume full-power operation (usually within a few seconds) when you return.

How Sleep Mode Works

During sleep mode, your laptop minimizes energy consumption by shutting down non-essential functions. The CPU lowers its power usage, the hard drive stops spinning, and the display turns off, but the RAM continues to receive a small amount of power to maintain the current state of the open applications and documents.

Differences from Hibernate Mode

While sleep mode keeps your session in RAM and uses a small amount of power, hibernate mode saves the session to the hard drive and powers down completely, allowing for no power consumption. Hibernate mode is generally used for longer periods of inactivity, whereas sleep mode is ideal for brief interruptions.

Why does a laptop fail to wake up?

Hardware Issues

Several hardware-related issues could prevent your laptop from waking up:

• Power Button Malfunctions: A stuck or faulty power button may not function properly.
• Battery Problems: If the battery is nearly empty or failing, it might not have enough power to exit sleep mode.
• Faulty RAM or Motherboard: Hardware failures can prevent your laptop from processing the wake-up command.

Software Issues

Software conflicts or malfunctions can also lead to sleep mode issues:

• Outdated or corrupt drivers: drivers facilitate communication between your operating system and hardware. Outdated or corrupt drivers can cause numerous problems, including sleep mode issues.
• Operating System Bugs: Glitches in the operating system can interfere with sleep mode operations.

Power Settings Issues

Incorrectly configured power settings can also cause your laptop not to wake up. This can include settings that disable waking functions or mismanage power distribution.

Malware and Viruses

Infections from malware or viruses can disrupt normal operations, including the ability to wake from sleep mode. These malicious programs can alter system settings or damage files required for normal boot operations.

Basic Troubleshooting Steps for “Laptop Won’t Wake From Sleep”

1. Check the power button:

• Ensure the power button is functional and not stuck or damaged. Sometimes, debris or malfunctioning components can prevent proper operation. If necessary, gently clean around the button or contact the manufacturer for repairs.

2. Restart Your Laptop:

Perform a hard restart to reset the power state. To do this:

• Hold the power button down for at least 10 seconds until the laptop powers off completely.
• Wait a few seconds and press the power button again to turn it back on.
• If this works, the problem could have been a simple software glitch.

3. Plug in the Charger:

Confirm that the laptop’s battery has enough power. Connect the charger and leave the laptop plugged in for a few minutes before attempting to wake it up again.

• If the battery is faulty or no longer charging properly, consider replacing it.

Advanced Troubleshooting Steps

1. Update Drivers:

Use Device Manager or manufacturer-provided software to check for and update outdated drivers. Focus particularly on:

• Graphics Driver: An outdated or corrupt graphics driver can directly impact the sleep/wake cycle.
• Chipset Driver: These drivers manage the motherboard’s power management.

Keeping drivers up-to-date ensures that your laptop’s hardware and software are communicating effectively.

2. Check for system updates:

• Ensure that your operating system is up to date with the latest patches and bug fixes. Windows and macOS regularly release updates that address various system bugs.

3. Disable fast startup:

Fast startup can cause boot issues with some configurations. To disable it:

• Go to Control Panel > Power Options > Choose what the power buttons do.
• Click on “Change settings that are currently unavailable” and uncheck “Turn on fast startup.”
• Restart the laptop to see if this resolves the issue.

4. Run a virus scan:

• Use reliable antivirus software to identify and remove any malware affecting your system’s ability to wake from sleep mode. A full system scan may take time, but is vital to ensure your system is clean.

5. Enter Safe Mode:

Starting your laptop in Safe Mode can help isolate software conflicts that may prevent waking from sleep.

For Windows:

• Go to *Settings > Update & Security > Recovery* and choose “Restart now” under Advanced Startup.
• Select “Troubleshoot,” then “Advanced Options,” and “Startup Settings.”
• Click “Restart” and choose Safe Mode.

For macOS:

• Restart your Mac and immediately press and hold the *Shift* key until the login screen appears.

These troubleshooting steps will help you identify the issue behind a laptop that won’t wake from sleep mode. However, you may need to follow specialized solutions depending on your laptop’s brand and model, which we will explore next.

Specific Solutions for Different Brands

Dell

1. Dell SupportAssist:

Dell provides SupportAssist, a diagnostic tool that identifies hardware and software issues. Run it by following these steps:

• Open the “SupportAssist” application.
• Click “Run All” for a full system scan.
• Review the scan results and follow Dell’s recommended solutions.
• This tool can address issues such as outdated drivers or corrupted files.

2. BIOS Update:

Dell laptops often have BIOS updates that enhance power management. To check for updates:

• Visit the Dell support website and enter your service tag.
• Download the latest BIOS update and follow the installation instructions carefully.
• Ensure your laptop is connected to power during this process.

HP

1. HP PC Hardware Diagnostics:

HP provides built-in hardware diagnostics to check for errors affecting power management:

• Shut down your laptop.
• Turn it on and repeatedly press the Esc key to enter the Startup Menu.
• Press F2 to enter the diagnostics utility.
• Run the “System Tests” or “Component Tests” to identify any hardware issues.

2. BIOS Settings:

Incorrect BIOS settings can cause sleep mode issues. Reset the BIOS to its default settings:

• Shut down the laptop.
• Turn it on and repeatedly press the *F10* key to access the BIOS.
• Use the keyboard to navigate to “Load Setup Defaults.”
• Save the changes and restart.

Lenovo

1. Lenovo Diagnostics:

Lenovo provides diagnostics tools to troubleshoot specific hardware components:

• Install the “Lenovo Diagnostics” app from Lenovo’s support page.
• Run the comprehensive “Full Diagnostic Scan” to identify any faulty components or software conflicts.

2. OneKey Recovery:

For significant software problems, use Lenovo’s OneKey Recovery feature to restore the system:

• Turn off the laptop.
• Press the *Novo* button to access the recovery system.
• Select “System Recovery” and follow the on-screen instructions.

How Safemode Computer Service Can Help

When troubleshooting and self-repair attempts fail, it’s often best to turn to a professional for help. Safemode Computer Service is well-equipped to assist you in resolving the issue of a laptop that won’t wake from sleep mode and offers comprehensive support for a variety of computer problems. Here’s how they can help:

1. Diagnostic Services:

• Safemode experts perform a thorough diagnostic of your laptop’s hardware and software to identify the root cause of the sleep issue.
• They use specialized tools to uncover hidden problems that are challenging to detect with conventional methods.

2. Hardware Repair:

• If the problem is hardware-related, Safemode can repair or replace faulty components like the power button, RAM, or motherboard.
• Their technicians handle various brands and models, ensuring compatibility and reliable repairs.

3. Software Troubleshooting:

• Safemode’s team is adept at managing software-related problems like outdated drivers, corrupted files, or malware.
• They update drivers, reinstall system files, and ensure optimal power settings to restore proper sleep/wake functionality.

4. Virus and Malware Removal:

• If malware or viruses are detected, Safemode Computer Service uses robust tools to remove these malicious programs.
• They also implement security measures to protect your laptop from future infections.

5. Preventive Maintenance:

• In addition to solving the immediate problem, Safemode provides preventive maintenance advice to minimize the chances of recurrence.
• They can configure backup solutions, antivirus programs, and system updates for continuous, smooth performance.

6. Data Recovery:

• If the sleep issue resulted in data loss, Safemode can attempt to recover your important files while fixing your laptop’s performance problems.

7. Customer Support and Assistance:

• The Safemode team offers responsive customer support, ensuring clear communication throughout the repair process.
• They provide after-service guidance and tips to prevent further issues.

Conclusion

Dealing with a laptop that won’t wake from sleep can be exasperating, but understanding the root cause and following effective troubleshooting steps can help bring your computer back to life. Whether it’s a hardware malfunction, software glitch, or power setting issue, there are practical steps you can take to identify and resolve the problem.

We’ve outlined key troubleshooting procedures, brand-specific solutions, and preventive tips to empower you to resolve this common issue independently. Additionally, services like Safemode Computer Service are invaluable resources when the problem requires more technical expertise or specialized equipment. By staying proactive and implementing preventive measures, you can minimize disruptions caused by sleep mode issues and maintain your laptop’s health over time.

Remember, every system is unique, so take time to evaluate the situation carefully and apply the most appropriate solution. With this guide, you are equipped to troubleshoot confidently, ensuring your laptop continues to serve your personal and professional needs efficiently.

Common Computer Issues: Problems with the laptop’s ability to use GPS or location-based services

Picture this: you’re planning your next trip, and you rely on your laptop to scout locations, check the weather, and even map out routes using GPS and location-based services. These technologies are not just conveniences but essential tools that integrate seamlessly into our daily lives. They help us navigate, connect with places, and manage our digital tasks with pinpoint accuracy.

However, even the most tech-savvy users can run into glitches. Maybe your mapping software shows you in the wrong city, or perhaps your location-sensitive apps fail to operate properly. These issues can be more than just minor annoyances, especially when you depend on your device for both work and leisure.

In the sections that follow, we’ll dive into the common problems that can arise with GPS and location services on laptops, explore why these problems occur, and offer practical solutions. Whether you’re a digital nomad, a busy professional, or a student who depends on accurate geolocation for your projects, understanding how to troubleshoot these issues will help you make the most of your laptop’s location capabilities.

Understanding GPS and Location Services on Laptops

GPS, or Global Positioning System, is a network of satellites that send precise signals, allowing devices with GPS receivers to calculate their exact location. While GPS is widely recognized for its use in smartphones and car navigation systems, it also plays a crucial role in the functionality of modern laptops. When integrated into a laptop, GPS enhances various applications by providing accurate geographical data.

Most laptops with built-in GPS capabilities use this technology to support a range of location-based services. These services can significantly improve user experience and productivity. For instance, location tracking is essential for apps that offer customized information based on where you are—think about a weather app that provides the forecast precisely for your current city, or a travel app that suggests attractions nearby.

Another common use of GPS in laptops is geotagging, which involves adding geographical information to various types of media, such as photographs and videos. This can be especially useful for professionals who need to track the location where a photo was taken or for organizing and sorting digital albums by location—a handy feature for both personal and professional use.

By integrating GPS technology, laptops become more than just portable computers; they transform into powerful tools for managing and navigating our digital world. Whether you’re a traveler trying to maintain a scrapbook of your journeys, a business professional who needs to map out potential client locations, or simply someone who enjoys the convenience of location-smart applications, GPS-enabled laptops are designed to enhance your digital experience.

Common Problems with GPS and Location Services on Laptops

When it comes to utilizing GPS and location services on laptops, several issues can arise that may hinder their effectiveness. Understanding these problems is the first step towards solving them. Here’s a breakdown of some common issues and how to troubleshoot them:

Inaccurate Location Detection

Sometimes, your laptop might show you in the wrong location, or it might be slightly off. This can be due to a few reasons, like poor GPS signal, incorrect system settings, or issues with the app you’re using. To troubleshoot, try the following steps:

• Ensure that your location services are turned on in your system settings.
• Check for obstructions near your device that could block the signal, such as thick walls or other electronic devices.
• Use Wi-Fi if available, as it can help triangulate your location more accurately when GPS signals are weak.

GPS Hardware Not Found

If your laptop fails to recognize the GPS hardware, it could be a signal of deeper issues like hardware malfunctions or driver problems. To diagnose and resolve this issue:

• Restart your laptop to reset the hardware sensors.
• Check Device Manager (on Windows) to see if the GPS hardware is listed and properly functioning. If there’s an error, you might see a yellow exclamation mark next to the device.
• Update or reinstall the drivers for the GPS module. This can often restore functionality if the problem is software-related.

Interference or Poor Signal

GPS signals can be weak or interrupted due to various environmental factors or device interferences:

• Move to a location with a clearer view of the sky, as tall buildings and dense urban settings can obstruct signals.
• Avoid using the GPS near devices that emit significant electromagnetic interference, such as microwaves or wireless charging pads.

Driver Issues

Outdated or corrupt drivers can significantly impair the performance of your laptop’s location services:

• Regularly check for updates for your GPS-related hardware. Most laptop manufacturers provide easy-to-use utility software that automatically checks and updates drivers.
• If problems persist, try uninstalling the GPS driver from Device Manager, then restart your laptop. This should automatically reinstall the driver, fixing any corruption issues.

Privacy Settings and Permissions

Sometimes, the issue isn’t with the hardware or software but with how permissions are set up:

• Review the privacy settings in your operating system to ensure that location services are enabled for the applications that need them.
• Check individual app settings to make sure they have permission to access your location. This is often overlooked and can be the simplest fix to location-related issues.

How to Troubleshoot GPS and Location Service Issues

Encountering problems with GPS and location services on your laptop can be frustrating, especially when you rely on these features for daily tasks. Here’s a straightforward guide on how to diagnose and resolve common issues, ensuring your laptop’s GPS functions correctly.

Checking and Adjusting Location Settings in Windows/MacOS

For Windows:

1. Open Settings: Click on the Start menu and select ‘Settings’.
2. Go to Privacy & Security: Find the ‘Privacy & Security’ tab on the left sidebar.
3. Access Location Settings: Scroll to ‘Location’ and click on it. Here, you can see which apps have access to your location and adjust these settings as needed.
4. Turn on Location Services: Ensure that the ‘Location services’ toggle is set to ‘On’. This enables Windows to use GPS and other sensors to determine your location.

For MacOS:

1. Open System Preferences: Click on the Apple icon in the top-left corner and select ‘System Preferences’.
2. Select Security & Privacy: Click on the ‘Security & Privacy’ icon.
3. Unlock Changes: Click the lock icon at the bottom left to make changes. Enter your password when prompted.
4. Enable Location Services: Go to the ‘Privacy’ tab, select ‘Location Services’ on the left, and check ‘Enable Location Services’ at the top. Also, review app permissions to control which applications can access your location data.

Ensuring Your Laptop’s GPS Hardware is Functioning Correctly

• Check Device Manager (Windows): Press ‘Windows + X’ and click ‘Device Manager’. Under ‘Sensors’, look for anything labeled as ‘GPS’ or ‘Location Sensor’. If there’s an error symbol, there might be a hardware or driver issue.
• Perform a Hardware Test: Some laptops come with built-in diagnostics to test the hardware. Refer to your laptop’s user manual or support website for instructions on how to run these tests.

Updating and Managing Drivers That Affect GPS Functionality

• Update Drivers: Outdated drivers can cause issues with GPS functionality. For Windows, go back to ‘Device Manager’, right-click on the GPS sensor, and select ‘Update driver’. For MacOS, system updates usually include driver updates, which can be checked under ‘System Preferences’ > ‘Software Update’.
• Reinstall Drivers: If updating doesn’t help, you might need to reinstall the drivers. In Windows, you can uninstall the driver in ‘Device Manager’ by right-clicking on the GPS sensor and selecting ‘Uninstall device’. Restart your laptop to allow Windows to reinstall the driver automatically.

How Safemode Computer Service Can Help

When you’re facing issues with GPS and location services on your laptop, it can be challenging to pinpoint and resolve the problem on your own. That’s where Safemode Computer Service steps in. Our team of certified technicians specializes in a comprehensive range of services to ensure your laptop’s GPS functionality is optimized and reliable. Here’s how we can help:

Expert Diagnostic Services

At Safemode Computer Service, we begin with a thorough diagnostic assessment to identify the root cause of your GPS issues. Using advanced tools and techniques, our experts can determine whether the problem is related to hardware malfunctions, software glitches, or configuration errors. This targeted approach ensures that we address the specific issues affecting your laptop, saving you time and frustration.

Professional Repair and Replacement Services

If our diagnostics reveal faulty GPS hardware, Safemode Computer Service is equipped to handle professional repairs or complete replacements. Whether it’s a minor repair to the GPS module or a more significant hardware overhaul, our technicians ensure that every component functions seamlessly. We use only high-quality parts for replacements, ensuring your laptop’s longevity and reliability.

Software Support

Keeping your laptop’s software up-to-date is crucial for the smooth functioning of GPS and location services. Our software support includes:

• Driver Updates: We manage and update GPS-related drivers to fix bugs and improve performance.
• Settings Optimization: Our team optimizes your laptop’s location settings to enhance accuracy and ensure that all your applications can access the necessary data without hitches.

Preventative Maintenance Tips

To prevent future issues with your laptop’s GPS and location services, we offer expert advice on maintenance practices that can keep your device in top shape. Our tips include:

• Regular software updates are needed to keep your system and drivers current.
• Best practices for using and storing your laptop to avoid physical damage to GPS components.
• Guidance on managing your laptop’s settings to optimize performance and functionality over time.

With Safemode Computer Service, you can trust that your laptop’s GPS and location services will be handled with expertise and care. Let us help you maintain an essential tool for your personal and professional life, ensuring you’re always on the right path.

Enhancing Your Laptop’s GPS Capabilities

While built-in GPS in laptops offers a great deal of convenience, there are several ways to enhance its accuracy and reliability, ensuring you get the most precise location data for all your needs. Whether you’re navigating new places or needing exact location tagging for professional tasks, enhancing your laptop’s GPS capabilities can be a game changer. Here’s how you can boost performance:

Recommended Accessories and Software

• External GPS Receivers: These devices are specifically designed to provide higher accuracy than the typical built-in GPS modules found in laptops. External receivers are particularly useful in environments where GPS signals are weak or obstructed. They connect via USB or Bluetooth and can dramatically improve the quality of location data.
• GPS Enhancement Software: There are several software options available that can help improve the processing of GPS signals on your laptop. These programs enhance the interface between your external GPS device and your laptop, providing more accurate location data and sometimes even faster location fixes.
• Antenna Boosters: If you frequently work in areas with poor GPS reception, consider using an antenna booster that can enhance the signal received by your external GPS device. This is particularly useful in urban canyons or heavily wooded areas where signals might be blocked.

Advice on Using External GPS Receivers with Laptops

• Choosing the Right Receiver: Not all GPS receivers are created equal. Look for devices that support both GPS and GLONASS systems for broader coverage and better accuracy. Ensure the receiver is compatible with your laptop’s operating system and connection capabilities (USB, Bluetooth).
• Installation and Setup: Once you have your external GPS receiver, installation usually involves simple plug-and-play setup. For USB devices, plug them into your laptop and wait for the installation process to complete. For Bluetooth devices, pair them through your laptop’s Bluetooth settings.
• Configuration: To get the most out of your external GPS receiver, configure any accompanying software according to your specific needs. This might involve adjusting settings for things like update rate, which determines how often your location data is refreshed.
• Testing for Accuracy: After setup, test the device in various locations to check for accuracy improvements. Use software that maps your location in real-time to see how well the GPS receiver is performing under different conditions.

Conclusion

Having fully functional GPS and location services on your laptop is more than a convenience—it’s a necessity in our interconnected world. Whether it’s for navigating to new places, managing location-specific tasks, or ensuring that your projects are accurately geotagged, the reliability of these services can significantly impact your efficiency and effectiveness. The ability to pinpoint your location accurately and quickly is crucial for anyone who relies on digital maps and location-based applications for personal or professional use.

Despite our best efforts, technology can sometimes let us down. If you find that your laptop’s GPS and location services aren’t performing up to your expectations, don’t let it derail your productivity. Safemode Computer Service is here to help. Our expert technicians are equipped with the tools and knowledge to diagnose and resolve any GPS-related issues you might encounter. From hardware repairs to software updates and optimizations, we ensure that your device functions flawlessly.

If you’re experiencing persistent issues or simply want to enhance your laptop’s GPS capabilities, don’t hesitate to reach out to Safemode Computer Service. We’re committed to providing you with the support you need to stay connected and on the right path. Remember, a well-functioning GPS is not just about knowing where you are—it’s about securing the confidence to go where you need to.

Call to Action

Don’t let GPS and location service issues slow you down! At Safemode Computer Service, we understand how vital these features are for your daily operations and peace of mind. Whether you’re dealing with inaccuracies, hardware malfunctions, or software glitches, our team is ready to provide the professional support you need.

Reach out today to schedule a consultation or service appointment with one of our experienced technicians. We’re here to diagnose and resolve any issues, ensuring your laptop’s GPS and location services are functioning optimally. With Safemode Computer Service, you can trust that your device is in capable hands.

To get started, visit our website, give us a call, or drop by our service center. Let us help you stay accurately connected in an ever-moving world!

What to do with an old MacBook laptop

Consider what you want to do with your old MacBook

Does the MacBook still work?

If the MacBook still works, you can choose to upgrade its hardware. This is a great cost-effective way to breathe new life into an old laptop. Sometimes you only need to upgrade a small part of the laptop just for it to work like new again.

If that’s not the case and the MacBook doesn’t work nor turn on at all, you can consider getting it repaired, upgraded, or recycled. It all just depends on what you’d like to do with it.

Repair and upgrade costs

The repair costs of each MacBook can differ. If you only need the hard drive replaced, or you want to put more RAM in, it shouldn’t cost a lot. What you can definitely be sure is, these repairs or upgrade costs won’t cost more than buying a new MacBook laptop.

A new entry-level MacBook Pro costs at least $2000, but if you just put in some useful upgrades to an old MacBook, you might be able to get great performance from it. This is only the case for Mac users who use their laptops for basic stuff like internet browsing and general word processing. If you do more than like, say things like graphics or video editing, then repairing or upgrading this old MacBook would probably be not that useful for yourself. Still, you could get a bit of cash if you upgrade and resell the Mac.

If you don’t want to go through all this hassle, you might as well trade the MacBook in at a computer repair shop. Most computer repair shops do this, so they can refurbish and resell the laptop, or they’ll just take it in for spare parts.

So now you have a few options for your old MacBook: upgrade it for better performance, repair or upgrade to resell it, or recycle the laptop as e-waste. Before you do anything to the Mac, you might want to check the MacBook with Apple Diagnostics, to test for any possible hardware faults. Backing up any important data would also be helpful. You might not be able to do much if the Mac doesn’t turn on or boot up properly, but you could still try it out.

Apple Diagnostics

As a simple hardware testing tool, Apple Diagnostics can help you quickly review your Mac’s hardware. So you can be aware of anything you need to fix up. Sometimes even if the Mac turns on and seems to work well, something could be wrong with it and you might not even be aware of it. It’ll only take a few moments, and could also inform your decision on what you want to do with the Mac.

To start Apple Diagnostics, restart your Mac and press the “D” key to trigger it. After a language selection page, it should automatically start testing your hardware. The test will look into hardware such as the hard drive, battery, and RAM. Any problems found will be reported with some support solutions.

Backing up data

Whether you’re upgrading the MacBook for yourself or to resell, or simply throwing it out, backing up the data on the hard drive is an important step. It’s also a great computing habit to keep, for any of your devices.

You can choose from an external hard drive, or just put it all up in the cloud. This keeps your data safe, and makes the upgrade process much smoother as you won’t have to worry about data loss or recovery.

Useful upgrades to boost your MacBook’s performance

Replacing the hard drive with flash storage

Flash storage, also known as a solid-state drive (SSD), is pretty much the standard on new MacBook models these days. They are much faster and more durable than traditional hard drives (HDD). Performance wise, flash storage can get you speeds up to 16x faster than an HDD.

Replacing a hard drive with flash storage is one of the easier computer repair jobs, so much so that you can even do it yourself. Older MacBooks are often more repair-friendly than the newer ones, so you should manage just fine. Remember to choose a flash storage model that is compatible with macOS, or else the drive might not work.

Adding more RAM for better multitasking functions

RAM (Random-access memory) is essential for even computing performance. Information that you need while you’re working is stored temporarily on the RAM, so it is readily available whenever you need it.

These days for most computer users, the minimum required amount of RAM is 4GB. It should get you through basic computing tasks. The recommended amount of RAM for a relatively smoother experience is at least 8GB.

Adding more RAM to an old Mac could also give you a better performance, for multitasking purposes. So this option could also be a way to refresh your old Mac. Just make sure that your RAM isn’t embedded on the logic board. If that is the case, you might not be able to add RAM capacity to your Mac. You can check this by opening up the Mac and look for where the memory chips are set.

Battery replacement

The battery pack on a MacBook doesn’t have an effect on its performance, but a battery replacement could be beneficial to the Mac’s lifespan.

Laptop batteries can be charged over and over without losing their capacity, but they are still a consumable part. Once it reaches more than 400 charging cycles, the battery can start to fail. It may lose charge, or carry no charge at all. In some more serious cases, these lithium-ion batteries can become extremely volatile and leak hazardous liquid or catch on fire.

So you might want to check the Mac’s battery status to see whether it needs a replacement. You can check this by going to System information, and clicking the battery tab. There you can find the battery charging cycle count. If your Mac’s battery needs replacing, it should show you a warning saying “service battery”, “replace soon”, or “replace now”. Either way, getting a battery replacement for your old MacBook can add to its lifespan substantially.

Recycling or trading in your old MacBook

If you don’t really need the Mac anymore and want to get rid of the clutter in your house, you could consider recycling the laptop as e-waste. Alternatively, you could also trade in at a computer repair shop.

In Australia, e-waste can be recycled for free. Check with your local council to see when the next e-waste drop off days are. Or you can also book a free pick-up service for any of your unwanted electronics. This includes laptops, desktops, and household appliances.

Trading in a laptop at a store could also be an option if you don’t want to go through the trouble of having to list your laptop online yourself. Computer repair shops like us are able to take in old computers for refurbishment or for its spare parts. If you just want to get rid of the Mac quickly and possibly get some cash out of it, then trading in at a computer repair shop is your best bet.

Before you recycle or trade in your old MacBook, make sure you take out the hard drive, or destroy it. That way there’s no chance that others can access your data. Simply take out the hard drive and give it a few whacks with a hammer. Then you can make sure that it’s completely safe to say goodbye to the Mac.

Professional repairs at Safemode Computer Service

Got an old MacBook laptop that you still don’t know what to do with yet? You can take it right down to us. At Safemode Computer Service in Inner West Sydney, we can offer the right advice for your old devices. We can help you access the laptop and see what we can do to suit your needs. If you’d like to trade in the laptop, we also offer tech recycling services. Even if the laptop is beyond repair, certain spare parts might still be viable.

As a trusted computer repair service in Sydney, our friendly technicians are always happy to help with any computer problem that you have, from desktop PCs to MacBook laptops. Come by our Enmore store or call us today!

10 tips and tricks for a better Apple macOS experience

Did you know that your Mac has built-in tools for better productivity and performance? Apple Macs are popular for their smooth user experience and high quality hardware. In this guide, we’ll be looking at the various tips and tricks for every Mac user to take on.

1. How to clean up storage space

Perhaps you’re looking for more space to fit more files on your Mac, or you’ve got an alert that says “Startup disk full” or “You disk is almost full”. Either way, clearing your hard drive of unused files not only gives you more room to work with, it could also improve the performance of software and apps.

To do this, we’ll have to check out how much storage you have on your Mac’s hard disk. Go to About this Mac from the Apple menu, then click on “Storage”. There you’ll see a brief overview of how much storage you have, and what kind of files take up the most space. To look at how you can optimise your Mac’s storage, click “Manage”.

From the Recommendations tab, you should be able to find four options to manage and optimise your storage. These include, Store in iCloud, Optimize Storage, Empty Trash Automatically, and Reduce Clutter. All four of these methods could help with cleaning up some files and documents that hog up your hard disk.

Along with getting rid of files on your hard drive, you could also look into uninstalling apps that you don’t use anymore. Under the Applications window, go through the apps that you don’t need anymore and uninstall them. These apps take up space, and will rarely be of use anyway. Another thing is, because applications are installed on your OS, uninstalling them could make things easier for your Mac.

2. How to use Time Machine to back up your data

For personal data backups, most people are used to just dragging and dropping to their USB drives or external hard drives. Apple’s Time Machine is a more convenient and quick solution to creating regular backups to an external storage space. All you need is an external storage device, something like a USB or Thunderbolt drive should work. You could also use dedicated devices like AirPort Time Capsules.

To set up a Time Machine, connect the external storage and then you can choose whether you want to encrypt the backups. After you’ve selected a backup disk, Time Machine will begin to make regular backups automatically from time to time. You should be able to continue using your Mac as usual while these backups are underway. If you want to start a backup manually, you can click “Back Up Now” from the Time Machine menu. From this menu. You can also check on the status of a backup or skip an automatic backup.

3. How to check your Mac’s battery health

Unlike Windows devices, Apple Macs provide information on its battery health. This gives the user a better idea of when they should be replacing their MacBook laptop’s battery.

Laptop batteries are consumable parts that have an approximate lifespan of 2-4 years. Battery failures can also go awry pretty quickly, as the lithium-ion parts are quite volatile when malfunctioning. They can catch on fire, or explode. So with that said, it’s a good idea to catch these problems before they get dangerous.

To check your MacBook’s battery health, click on the battery icon on the menu bar. The status should read either: Normal, Service battery, Replace soon, or Replace now. You can also find a more detailed report from your MacBook’s System Report, under the Power tab. Information about the battery’s power capacity and charging cycles.

4. How to reinstall macOS

Sometimes you Mac might need a little refresher, or you want to reset it back to factory settings before selling it. You can do this by reinstalling macOS. Be sure to back up your data before doing this though, as reinstalling macOS will wipe out everything on the Mac.

To reinstall macOS, restart your Mac and hold Command + R at startup. You’ll reach macOS Utilities. Select “reinstall macOS”, then choose a language. The process will begin and your Mac will download and install the right version of macOS for you.

5. How to screenshot individual elements

The traditional way of screenshotting screen images on an Apple Mac is by holding these three keys: command, shift, 3. What if you want to screenshot individual elements without having to go through image editing and cropping what you need?

There is a way to do this, so you can screenshot elements like the menu bar, dock, or any open windows. Hold down command + shift + 4, then press and release the spacebar. Then you can click on the thing that you want.

6. How to use Apple Diagnostics

Apple Diagnostics is a handy tool that can help you find possible faults with your hardware. It’s helpful to run this maybe every few months, even if your Mac seems to be running normally. This way you might be able to catch problems earlier, before it starts to create bigger problems for you. Apple Diagnostics can test hardware like the hard drive, RAM, or battery.

Simply restart your Mac and press the D key when it turns on. Apple Diagnostics should run immediately after. If it finds any issues, it will report them along with an error reference code and support solutions.

Help with Apple Mac repair solutions

If you require any help with your Mac, you’d generally make an appointment at the Apple genius bar. But there are certain situations where you might not be able to get help. Your warranty might be expired, or that the problem is out of their reach.

That would bring you to a repair shop like us. At Safemode Computer Service, we are dedicated to providing the best Mac repair service in Sydney. Our experienced repair technicians can help you with any Mac issue, from logic board repairs to iMac screen replacements. Call us today to make an appointment at our Enmore store.

How to troubleshoot an iMac computer

Have you run into some trouble with your Apple iMac computer? All-in-one computers like the iMac can seem tricky to deal with, as everything is enclosed inside the device. Still, there are a few ways you can troubleshoot your Mac. Here are a few ways to test your iMac for problems, and solve a few software problems as well.

I hope this post will help you. If your Mac is still struggling, learn more about our Sydney computer repair services.

Restart the Mac

Some computer issues can be easily solved by a quick restart. It is the simplest form of a refreshment for any laptop or desktop computer. You might not expect how much you can achieve by restarting your Mac, but trust us, it can. It resets and removes the cached RAM data and can resolve a number of software bugs. Some might roll their eyes when they hear “have you tried turning it on and off again?”, but there is definitely truth in that advice.

To restart your iMac, just click the “Restart” button after you’ve closed everything. Or you can turn the Mac off as you normally do, then wait a few seconds before disconnecting the power adaptor plug. Wait another few seconds, then plug it back in and turn the iMac on again.

Run Apple Diagnostics

Apple Diagnostics is a great basic diagnostic tool that exists on every Mac computer, from MacBooks to iMac all-in-ones. This gives the user the ability to run checks on their hardware and see what’s wrong with the Mac. So if you’re trying to figure out why your iMac just crashed, or is running slower than usual, you might want to pull up Apple Diagnostics.

The procedure is simple: Restart your iMac, and then press the “D” key at start up. This brings you to a language selection screen, and Apple Diagnostics will start running after you choose a language. It will run tests on hardware like the hard drive, RAM, or fans. After the test, the interface will report hardware issues that it finds, along with support solutions to each problem.

Reinstall macOS

A software reset could also be helpful when your iMac isn’t running normally. Reinstalling macOS could help to get rid of various software bugs by giving the Mac a clean slate. Make sure you back up any important data before you do so, because this process wipes everything out. An easy drag and drop onto an external drive or a Time Machine backup should be enough.

You can reinstall macOS from the macOS recovery screen. To start your iMac in recovery mode, restart the Mac and hold Command + R until you see the Apple logo or a spinning ball. Then you’ll see a few options in front of you. Choose “Reinstall macOS”, and your Mac will download and install a clean version of macOS for you.

Getting support for your iMac

Because of how bulky the iMac is, there aren’t that many ways to test or troubleshoot it at home. Most parts are taped together and these all-in-one Macs require specific tools to open up. There isn’t much you can do if you don’t have the tools or technical know-how to do it yourself.

If you already know what’s wrong with your Mac after using Apple Diagnostics, great! Checking ahead with the geniuses at Apple should be the first thing to do. That way you know for sure that they can help you repair your iMac. You won’t have to waste a trip clumsily carrying around the computer.

There are situations where the Apple genius bar can’t help you. This might be because the iMac’s warranty has run out, or the problem is out of the genius’ reach. Then you might turn to a different computer technician to help you out.

Why not consider getting your iMac repaired at a trusted computer repair service like us? Located in Inner West Sydney, our friendly technicians at Safemode Computer Service can help you with any computer issue. From Windows PCs and laptops to Apple Macs, let us share our expertise to help with your computing needs. As a highly-rated computer repair service in Sydney, we are happy to advise with laptop and desktop repairs catered to your needs. Call us today or drop by at our Enmore store today!

3 steps to test, troubleshoot common Apple Mac computer problems yourself

With Macbook laptops and desktop Macs, there are a few common problems that users may come across. While they can be quite frustrating to face, there are a few tricks and tools that you can use to figure it all out. Here are some common Mac issues and how you can fix them yourself.

Common Mac issues

Start up issues

When you’ve had your Mac for a while, parts may start to fail. These hardware failures can cause some pretty bad issues, where you may experience some trouble while starting up your Mac. These start up issues may include: the question mark folder error, infinite loading bar, or in some situations, your Mac may not turn on at all.

These issues usually can be traced back to hardware issues related to the parts that are essential to the macOS start up process. The hard drive, logic board, RAM, and video card should be thoroughly checked out to solve this problem. You can also try resolving possible software issues as well.

Spinning beach ball

The spinning beach ball as a “loading” indicator is considered an iconic Apple symbol. But it can also be pretty frustrating to get it all the time while you’re working.

This could be a sign that your Mac’s processor is overworked and cannot manage all the processes that you’re working on. Or you might not have enough RAM space to handle the many tasks you have open.

It shouldn’t be a problem if it goes away after you close some programs from the Activity Monitor. By closing background apps that you’re not using, you can smooth things out and reduce your system’s workload. But if the problem persists, you might have to figure out what’s really wrong with your Mac by running diagnostics.

Slow performance

Similar to the constant spinning beach ball problem, slow macOS performance is also a common issue that Mac users come across. Most of the time, this can be identified as a hard drive issue. Hard drives can start to lose functionality over its 3-5 year lifespan, and cause all sorts of issues. Some of these issues may be apparent from when you start your Mac, or you’ll notice that some files are lost or you’re unable to open them. A slow Mac could also be a sign of hard drive failure. It might not be completely failed, but could be getting there. It’s a good idea to catch these issues early before you’re met with the tragedy of complete hard drive failure. Backing up your data regularly is also something you should be doing.

Known hardware issues across different Mac models

Certain models of Mac computers have some widely-known hardware issues that Apple offers recall programs for. Some publicly acknowledged hardware issues include the butterfly keyboard, video cards, and screens on Macbook laptops. Apple offered free replacements for these parts in various limited recall programs.

However, some Mac users may not experience problems with the part until after the program has ended, or just simply missed it. This just means they can’t get a free fix from Apple. It’s helpful to be aware of these issues, so when something comes up, you will definitely know what it is.

How to fix Mac issues

When you find that your Mac isn’t working properly, you can try out some software fixes first. Even if you solve the problem with these fixes, it’s still a good idea to run checks on your hardware. That way you can make sure that everything is in tip top shape.

1. Restart and reset

A small but mighty fix for a lot of computer issues is a quick restart. Don’t underestimate the power of the simple computer restart, it can actually solve a lot of software and driver issues. We recommend restarting your Mac as a first step to fix your Mac issues.

If your Mac has frozen up and you can’t restart it from the power options, you can turn it off manually. Press down the power button for about 6 seconds until it powers down. Just remember, only do this when you absolutely have to.

Some more soft fixes include resetting the SMC and PRAM / NVRAM. These two resets are specific to Mac laptops and desktop computers. They can solve a range of issues related to startup, power and the battery.

SMC resets

The System Management Controller (SMC) is where your Mac stores information related to things like startup, fan and temperature control, the keyboard, and more. If the SMC is not working properly, you might notice problems with power, performance, or battery.

By resetting the SMC back to default settings, you might be able to resolve software related issues. To do so, you’ll have to refer to the kind of Mac you have:

Desktop Mac: Disconnect the power adaptor and reconnect it after 15 seconds. Then wait another 5 seconds before turning the Mac on again.

Macbook laptop with T2 security chip: Shutdown the Mac and hold down Control + Option + Shift. This process may turn on the Mac. Hold these three keys for 7 seconds, then press and hold the power button as well. Your Mac will turn off after these 7 seconds. Wait for a few seconds before turning on the Mac again.

Macbook laptop without T2 security chip: Shutdown and unplug the Mac, then hold down Control + Shift + Option + Power button for 10 seconds. Then you can plug the power cord back and turn on the Macbook again.

NVRAM / PRAM resets

While they seem to be different things by name, the parameter RAM (PRAM) and non-volatile RAM are essentially the same thing. It’s only that newer Macs use NVRAM rather than PRAM.

The main difference is that the NVRAM stores less information. It is a slimmed down version with just the essentials like the time zone, screen resolution, and the selected startup disk.

When your Mac is taking forever to boot, you could try resetting the NVRAM. This resolves startup disk issues by reverting the NVRAM back to default settings.

To reset the NVRAM or PRAM, restart your Mac and hold down Command + Option + P + R for 20 seconds (your Mac may restart). Release the keys and start the Mac up normally. For older Macs that chime at boot, hold the four keys until you hear a second chime.

2. Reinstall macOS

Sometimes you just need a clean slate to get things going again. You can do this by reinstalling macOS from macOS Utilities. This is another way to resolve software issues by refreshing your OS. Just make sure you have a Time Machine backup, or a backup on an external hard drive before you do so. This is because the process can wipe your drive.

To reinstall macOS, restart your Mac and hold down Command + R when you boot it up again. This gets you to macOS Utilities where you can pick “Reinstall macOS”. Then, as long as you have an internet connection, you Mac should download and install the right version of macOS for you.

3. Run diagnostics

Testing your hardware is always useful when you want to thoroughly find out what’s wrong with your Mac. Even if your problem does seem to go away after fixing software issues, underlying hardware issues might cause more problems down the line. So you might want to take some time to run checks on your Mac’s hardware.

Apple diagnostics

One easy way to check on almost everything on your Mac is by running Apple Diagnostics. Apple Diagnostics, or Apple Hardware Test, can help you test hardware on your Mac, including the hard drive, battery, fan, and more.

To run Apple Diagnostics, restart your Mac and hold down the “D” key until you reach a language selection page. After picking the language, a loading bar should appear to indicate that the test has started. If Apple Diagnostics finds any problems, it will report them with reference codes and suggest solutions as well.

Other specific apps and software

Apple diagnostics is only a base-level type of hardware test that can only do so much. Say you’ve narrowed the problem down to the hard drive. You can run First Aid from Disk Utility to check and possibly repair your hard drive.

You may also try some other branded hardware analysis software to test your hard drive, RAM, or video card. These apps can help you run extensive tests with thorough results.

Expert Mac repairs at Safemode Computer Service

Maybe you end up with a problem with solutions that are out of your reach. That’s where we can help. At Safemode Computer Service, we deliver the most trusted and reliable computer repair services in Sydney. Our experienced technicians can help you test and offer the right advice for any computer issue you have, from desktop Macs to Macbook laptops. Come on down to our Inner West store today, or call to make an appointment.

What to do if your Mac won’t boot up: fixing Apple startup issues

A lot of things could cause a Macbook to stop booting up properly, or not even start up at all. It could be a software or hardware problem. Either way, you’re probably looking to boot it up normally again.

Here’s a few things you could run through to fix the problem and get your Mac working again. This includes some simple checks and software resets as a first step. Then we can move on to checking on your hardware and repairing any possible faults.

Having said that, Apple computers have sophisticated designs. Fixing Apple computers is a challenge even for a computer technician who is only specialized in Windows PC. DIY repair for a novice user is often not possible. After you’ve gone through the tips below and your computer still doesn’t work, it’s most likely that you need professional computer repair services.

Mac not turning on: How to troubleshoot a dead desktop Mac

There are many reasons why your Mac isn’t turning on. Apple Mac computers are powerful and advanced machines, but they will fall to hardware issues. In this guide we’ll be looking at how to fix a desktop Mac that isn’t turning on, this includes the iMac, Mac Mini, or Mac Pro. Running a few checks on your system can help you find out what’s causing the problem and get the right solution.

Though, fixing an Apple iMac that is not turning on is difficult. If all of your attempts bear no fuit, seek professional repairs instead.

Why isn’t my Mac turning on?

When your Mac doesn’t turn on at all, you most likely have a hardware issue. For the computer to boot up properly, essential parts work together to deliver a smooth computing experience. Once one part starts acting up or dies completely, the entire process may be disrupted. The computer won’t be able to turn on at all, or may take a long time to power up.

These essential parts include the hard drive, logic board, video card, RAM, and power supply unit. Without even a single part, the computer may start having trouble turning on, or even stop working properly.

But is it really not turning on? Sometimes you simply can’t get your Mac to boot to MacOS, and assume that it’s not turning on. This means that it could also be a software issue. You might be able to get your Mac to turn on but it seems to be taking forever or gets stuck on a blank screen. If this is the case, you can try doing some software resets first. This would be either an SMC reset or PRAM reset. This can help fix software issues and reset certain boot up settings.

Our technical understanding of a “desktop Mac not turning on” is when the Mac appears to be completely dead and doesn’t respond to anything. It could be a sign of a serious hardware failure. This is only one of the few MacOS start up issues that you can run into. We’re talking about start up issues like the question mark folder or infinite loading bar. These would bring you to other diagnostic and repair solutions, so it’s important to know how to tell them apart.

How to test and repair a desktop Mac that won’t turn on

Once you’ve identified the problem, you can start with a few tests to find out what’s causing the problem. This involves testing the parts essential for starting up your Mac: the hard drive, logic board, video card, RAM, and PSU.

It seems like a lot of work, but when a Mac appears to be completely dead and doesn’t show any signs to which part is failing, it’s the only way to thoroughly diagnose the problem this way. As we’ve learnt from above, a single component failure can cause a total computer shutdown. So to bring your Mac back to life, we have to do a little digging to find the right repair solution.

Again, considering the scope of the Mac’s failure, there aren’t a lot of ways to test the system for errors. When you can’t power up your Mac, you’ll have to take out the specific parts to test on a different desktop Mac.

Of course, it would be easier to just use Apple Diagnostics or run diagnostic software on the Mac itself. If you can get your Mac to even fire up to a black screen, you can enter Apple Diagnostics by holding down the “D” key. This is a simple built-in diagnostic tool to help you find errors in components like the hard drive, RAM, or video card.

When we’re left with less options, all we can do is testing out the part on a different Mac, preferably a desktop as well. Let’s look at how to test different parts to diagnose the problem. If you’re keen on DIY, you might be able to fix them yourself.

Hard drive failure

A hard drive failure is a very common cause of various start up issues. As the boot drive, it contains boot files and the MacOS that is used to boot up your Mac and runs the whole show. So when a hard drive malfunctions, the necessary files cannot be accessed and could halt the entire boot up process.

It can be a surprise to some to learn that hard drive failure can happen to most computer users. Hard drives have a limited lifespan and are prone to damage from bad sectors. This can happen to all sorts of hard drives, including traditional hard disk drives, flash storage, or fusion drives.

Bad sectors caused by physical damage or software errors can cause permanent damage on small parts of the drive. This is an unavoidable thing that will happen to all storage drives, every new drive ships with a tiny amount of bad sectors. As you use the drive it will eventually accumulate more and more bad sectors. The drive will work as long as they are limited to a small area of the drive.

When they do spread out and get to an intolerable amount, the drive will start to show signs of failure. You may notice that your computer is running slower than usual, or find that some files have been corrupted or completely lost. That is when you should look into replacing the drive.

How to repair a faulty hard drive

The only reliable and true fix for a hard drive failure is by replacing the drive itself. While some disk repair utilities can repair certain soft bad sectors, this solution may only buy you a little more time before the drive does ultimately fail. But first, we have to do a little testing to confirm the issue.

To test a hard drive for issues, take out the drive from the Mac and connect it to a different desktop Mac via a SATA to USB enclosure box. Then, test the drive with hard drive analysis software like WD Data Lifeguard. The drive is powered by the enclosure box instead of the computer, so it ensures isolation to thoroughly test the hard drive. Now for all-in-one desktop Macs like the iMac, it would take a little more disassembly to get to the hard drive, compared to Mac Pro or Mac Mini. You’ll need to start from the screen to get to the hard drive.

When your hard drive does in fact need replacing, you can replace it with an exact same drive, or upgrade to a better hard drive or flash storage. Just make sure that the drive is compatible with your Mac. Learn more about Apple hard drive repairs here.

Logic board, GPU, and RAM failures

Another thing that can kill your Mac is a logic board failure. The logic board is the circuit board that spans across your Mac. It is the communication channel where components receive signals from the CPU to work accordingly. Even a small failure on a part of the logic board can break up the communication channel between components. When this happens, components won’t know what to do even if they are fully intact and can work properly.

Overheating and liquid damage are one of the few causes of logic board failure. So it’s important to keep your system dust-free and can cool itself effectively. Similarly, the video card and RAM can also fall to overheating and liquid spills.

The GPU and RAM are also essential for the MacOS start up process. The video card generates the visual feed that puts images on the screen. Start up settings and boot information are also stored on the RAM for easy access to fire up the Mac. Without either, it could cause the Mac to be unresponsive when you turn it on.

How to repair a faulty logic board

The logic board is an intricate and complicated piece of computer hardware to navigate around. On top of this, there is no direct way to test and diagnose a logic board failure. This makes a logic board repair one of the most difficult computer repair jobs to perform.

To test a logic board for errors, we’ll have to diagnose it by eliminating other hardware errors to reach a conclusive result. This involves testing the hard drive, GPU, and RAM. Like a hard drive, we can test the video card and RAM by taking it out.

For the video card, plug it in a different desktop Mac and test it with GPU analysis software (we use Furmark). Then for the RAM, swap it out with a spare stick of RAM to see whether the issue persists. If both work fine, then you can conclude that you have a logic board issue.

To repair a logic board, the whole board will have to be replaced. The board is usually under everything else, so it will need some careful navigation to take everything out to reach it. This is why logic board repairs require quite experienced hands to make sure you don’t break other parts while you’re fixing the logic board. Learn more about repairing an Apple logic board here.

PSU failure

Sometimes a faulty power supply unit can be keeping your Mac from powering up. The PSU is the only power source to power up your Mac, so when it fails, the Mac may become unresponsive. This kind of failure can appear similarly as a logic board failure, but the problem is quite different.

Unlike laptops that can use a battery and don’t need to be plugged in to turn on, a desktop Mac solely depends on the PSU for power. The PSU converts power to a steady current that powers up components.

Like most computer hardware, the PSU can fail due to natural wear and tear, overheating, and accumulated dust. Power surges can also overload the unit and kill it. In some rare cases, bugs (yes, actual insects) get inside the unit and block the fans or damage the parts.

How to repair a faulty PSU

A sign of a faulty PSU might be the fans not firing up when you press the power button. Detecting a PSU does take some special tools. You can try using a multimeter or power supply tester to check on the PSU’s performance. Then replace the PSU entirely if you do find that it is malfunctioning.

Professional repair

Sometimes you might not have all the tools to repair your desktop Mac. After all, desktop Macs may need more tools to open up. Moreover, Apple computers may also contain proprietary screws that you might not have the right tools for. With that said, that’s where a professional repair can help you.

That’s where we can help you! At Safemode Computer Service, we can help you diagnose your dead desktop Mac. Save yourself the hassle of taking apart your Mac by bringing your desktop Mac to our store. We are conveniently located in the heart of Inner West Sydney. Our experienced technicians can help you find the right repair solution to bring your Mac back to life. Give us a call to make an appointment at our Enmore store today.

How to fix an Apple Macbook that won’t turn on

You might think it is the end of the world when your Apple Macbook doesn’t seem to turn on and appears to be completely dead. Turning to the internet for help might be what you’re doing at this time of need. Don’t worry, it’s not the end of the world. We have the definitive guide to why your Macbook isn’t turning on, and how to fix it yourself. At the end of this post, if your MacBook is still dead, it’s recommended to take it to professional repairers.

What to do when your Macbook isn’t turning on

Let’s get things straight. Mac users can come across all sorts of startup issues, like not being able to boot to MacOS, the question mark folder at boot up, or ultimately not being able to turn on their laptops at all. Different kinds of Apple Mac startup issues can call for different approaches and repair solutions.

When your Macbook doesn’t respond at all when you press the power button even while it is plugged in, this is what we refer to as “not turning on”. The computer would then appear “dead”, and not powering on at all. While it does sound pretty obvious, this issue can sometimes be mixed up with other MacOS startup issues. To some, “not turning on” can mean simply not being able to successfully boot to MacOS. If this is the case, it is actually a different problem that can be solved differently.

Check out our guides to Apple MacOS startup issues to learn more! We show you how to fix the question mark folder error, infinite loading bar error, and how to replace a failing Apple hard drive.

How to find out why your Macbook won’t turn on

A computer that won’t turn on can get pretty frustrating to deal with, because there really isn’t much you can do with it. But, we still have to find a way to find out what’s wrong with it. We can narrow it down to errors that involve either the hard drive, logic board, video card, RAM, keyboard, or the screen.

To be fair, it isn’t that narrowed down, but it’s a start. When a Macbook doesn’t show any sign of life, it can be from various hardware failures that are essential in the startup process. Once a component of the startup process doesn’t work, the whole thing can pretty much fall apart. So by testing each of these components, we’ll be able to find out the right repair solution to bring the Mac back to life.

Now with a dead Macbook, you can’t really do thorough testing on it when it doesn’t turn on. If you can get it to boot, or even get to the Apple logo splash screen, you can use Apple Diagnostics (D key at startup) to test your laptop. There you might be able to detect issues on hardware across your Mac that’s causing your problem. Otherwise, the testing process for a dead laptop would usually involve taking out the part and testing it out on a different device, preferably a Mac desktop.

Let’s take a look at the different component failures that could be the cause of a dead Macbook laptop. You can also fix the problem yourself, after detecting the issue.

Hard drive failure

As a very common cause of Mac startup issues, the hard drive should be one of the first things to test for issues. Hard drive errors can happen to almost every computer user, as they tend to have a limited life span and will fail eventually. This can happen to drives like traditional hard disk drives and flash storage, the two types of storage drives that can be found on Macbook laptops.

Hard drives will inevitably accumulate bad sectors that can physically damage the drive. This sort of physical damage can corrupt files and files might also be permanently lost. When the drive gets to a point where bad sectors are spread out across the drive, it will fail. This affects the normal startup process of your Macbook.

Corrupted boot files or an inaccessible operating system could then be what’s stopping your Mac from turning on. To fix this, we’ll have to test and repair the hard drive in question.

How to fix a faulty hard drive

To fix any computer hardware issue, we need to first test and confirm the issue. Otherwise, a misdiagnosed problem could cost you money and unnecessary labour.

Test your hard drive by taking it out from your Macbook and test it on a different desktop Mac. You may use free hard drive analysis software like WD Data Lifeguard to do so. To ensure that the hard drive can be thoroughly checked, use a SATA to USB enclosure box to connect it to the desktop computer.

If you do find that the drive is faulty and needs to be replaced, great! Hard drive replacements are one of the easiest repair jobs to do. You can even do it yourself at home with some simple tools. Upgrading to a better drive or flash storage might be also something to consider, if you’re looking for a performance boost. Just make sure that your hard drive replacement is compatible with your Macbook. Read more about Apple hard drive replacements here.

Screen failure

Laptop screen failure can sometimes make the device look like it is dead. When the laptop screen has completely failed, it might not show any image and remains blank. So it’s understandable to think that your Macbook isn’t turning on when the screen is blank and unresponsive.

Sometimes the screen can also appear to be incredibly dim and almost completely dark. For older models of Macbooks that use an LCD screen, this could be a sign of a faulty inverter. This is what lights up the screen, and will need to be replaced if damaged.

When this happens to newer models that have transitioned to LED screens, it would be a sign of a faulty logic board. The logic board is used instead of an inverter to light up the screen in newer Macbook models.

To find out whether your screen is broken, hook up your Macbook to an external monitor. You should be fine if the monitor shows a display image of your Macbook. Then, all you need is a screen replacement. If this isn’t working, you might have to look into more testing.

Curious about screen failures? Check out our guide to display issues here and see why screen failures and video card failures are often mistaken for each other.

Logic board, video card, and RAM failures

The video card (GPU) and RAM components of a Macbook laptop are usually embedded on the logic board, and all three parts are essential for the Mac to boot up properly. When either part is malfunctioning, the Mac may not pass POST (Power-On Self Test), or not be able to turn on.

A logic board failure is a very common cause of a dead laptop. Every part of the Mac is connected to the logic board and is the channel of communication between the CPU and other components. So once this channel is broken up by a logic board failure, signals won’t reach their respective components. Ultimately, nothing will work.

GPU and RAM failures also could disrupt the startup processes, as they both play a part in the process. The video card generates an accurate display feed that shows images once the Mac is turned on. Your Mac’s RAM stores data like system settings and startup information. These settings and information can be quickly accessed while the Mac is booting up.

Fixing logic board issues

As we’ve mentioned above, accurate testing and diagnosis is generally required to treat any computer issue. But because there is no direct way to diagnose a faulty logic board, and when both the GPU and RAM can’t be removed from the board for testing, this part is a little bit more tricky. We’ll have to deduce a logic board failure by eliminating other possible hardware faults. So after testing the hard drive and Macbook screen, we can get a more or less clear idea of what’s wrong with the laptop.

This is why logic board repairs are known to be quite difficult to test and repair. The whole board may need to be taken out entirely for a replacement. This kind of repair requires very careful and experienced hands to do so. It is an unpredictable part as well, as logic board repairs don’t have a high success rate. We cover more about logic board failures and repair in our guide here.

Keyboard or power button failure

While this is less likely to be why your Mac isn’t turning on, there is a chance that a malfunctioning power button is not letting your Mac power on. Pretty funny, right?

For Macbook models with power buttons integrated onto the keyboard, unresponsive or jammed keys may come in your way when you try to turn your Mac on. While this will not happen with Macbook models that have a separate power button (e.g. Macbook Pro Retina 2016 with touch bar), a faulty power button could also do the same. However, chances of a power button failure happening are pretty slim. This is because newer models turn on automatically when you open the lid.

A final word

With all this testing, you might be able to find the culprit behind your Mac startup issue. Depending on the faulty component and the scope of damage, you may or may not be able to fix your Macbook yourself. Fortunately, with the help of a little research and online guides, you might be able to change this.

After learning about all these hardware issues, you should be more prepared to face them when they do happen. This is also why backing up your data is a very important computing habit to keep. You never know when tragedy can strike, and a complete computer failure could cost you documents, photos, and projects.

Regularly backing up your data to an external hard drive or an online cloud service could be a lifesaver when it comes down to it. You won’t have to worry about your data when you decide to take your Mac to a repair service as well.

Professional repairs at Safemode Computer Service

When you can’t get help from the Apple store, or if you’re not bothered to go all the way there, consider coming to us! We at Safemode Computer Service are also happy to help with any computer issue. A Mac that won’t turn on is understandably quite a lot to handle. Not to worry, we can take that trouble right off your hands. We are comfortably situated in the Inner West, a quick stop from surrounding suburbs of Newtown and Marrickville. Our expert technicians can help you diagnose your Mac and offer our highly rated service. Call us to make an appointment or come by our Enmore store today.